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IT Service Management

 

We help customers to fully realize the potential of BSM/ITSM solutions, ensuring their IT environment and applications run smoothly and that service levels are being met. Rather than mere software implementions, we are able to engage to deliver solutions addressing needs of multi-platform, multi-vendor environments.

 

Our engagement cycle begins from the early conceptual design stage and continues with systems and services architecture, project management, implementation and customer handover. In addition, we provide continuous support and consulting services in accordance with industry`s best practices (eTOM/ITIL).

 

We have established business partnerships in the BSM/ITSM and IT automation software area with tier-1 vendors, including IBM, HP, VMware, Veeam and Orsyp.

 

Our people have delivered successfully a broad spectrum of BSM and ITSM projects for customers operating in various sectors of the economy including telco, financial services and banking, utilities, industrials and public sector entities.

 

ITSM/BSM Solutions

Unlocking the value of your infrastructure

• Solution breadth and depth and competence in execution assure an optimal customer experience.

• Addressing needs of complex, heterogeneous environments.

• Building-block approach where the most urgent management problem is solved first.

• Ability to convert information being colected into actionable insight.

• Fast implementation and ease of administration ensure quick return on investment.

Solutions

Unlocking the value of your infrastructure

• Breadth and depth of management solutions assure an optimal customer experience.
• Multi-platform solutions manage heterogeneous environments.
• Building-block approach where the most urgent management problem can be solved first.
• Refocuses the value of management software from collecting information to converting management information into actionable insight.
• Out-of-the-box integration.
• Ease of deployment and administration ensure quick return on investment.