Business Process Management

Business processes shouldn’t be complicated

Today’s business environment is changing more rapidly than ever. To succeed, your business has to be agile. It must respond quickly as markets, customer needs, and regulations change. But the path to agile operations is fraught with challenges: How do you incorporate the right policy, procedure, process, and application changes in time to stay ahead of the competition and grow the business?

BPM is a discipline that leverages software and services to provide total visibility into your organization. Discover, document, automate, and continuously improve business processes to increase efficiency and reduce costs.

Success breeds success. To get started with BPM, you must be focused on delivering business value. Take an incremental approach that allows you to quickly prove value with a single project, build competency and skills, and extend across the enterprise.

Start with business value

Successful process improvement initiatives start with business value. Organizations must understand the business goals and strategy and analyze their current processes to identify the processes that will deliver the greatest return on investment.

Begin with a short-term, initial project

Process improvement initiatives must deliver some quantifiable successes or stakeholder commitment and project funding can dry up. By starting with a manageable project you can development process improvement skills, and deliver value to the business quickly, ensuring commitment, funding, and success of subsequent projects.

Extend process improvements across the business

Once you have successfully completed an initial project, then you can start expanding to additional projects, leveraging and sharing your expertise along the way to truly build a process improvement program within your business.

Getting started with Business Process Management

Business process management (BPM) is the systematic method of examining your organization’s existing business processes and implementing improvements to make your workflow more effective and more efficient.

Every organization uses business processes to accomplish work. A business process is a set of business activities that represent the required steps to achieve a business objective. For example, you might have a business process that handles credit card disputes. In this case, the business objective is to resolve the dispute in an efficient and accurate way in order to minimize cost to your organization and to retain customer satisfaction. The process itself includes all of the steps needed to meet the objective (in this case, it might be activities like receiving the claim, examining the validity of the claim, deciding whether to remove the charge, and informing the customer of the decision).

Business processes often require a combination of internal activities and activities that must be performed by humans. Therefore, we can look at business process management as the intersection between people, processes, and technology.

The business process management approach is iterative; you don’t implement it once, never to be touched again. Instead, you design, model, create, simulate, monitor, and optimize your processes on a regular basis. The feedback you receive from testing and monitoring your processes drives continuous improvements to your organization’s workflows.

Process design and modeling

The design and modeling phase can include designing and modeling new processes to support the organization’s workflow and business goals. It can also include examining existing processes to determine whether they should be included, either as-is or with improvements. Process design and modeling is typically done by business analysts, process analysts, or both.

Process development and testing

After your business processes are defined, designed, and modeled, they must be implemented. The process development phase focuses on adding the activities, services, events, user interfaces, business objects, and other artifacts needed for each process.

In order to develop successful business processes, you need to integrate testing into your development efforts.

Process deployment and monitoring

After your processes have been implemented and tested, deploy them into your run time environment, where they can be used by your customers or employees. While your process applications are deployed, you can monitor them to make sure they are performing as expected.

Build Your Roadmap to Business Process Improvement

Process improvement can seem challenging in the face of a complex and dynamic business network, but the right approach can get you there. Performance has already helped many clients from a wide range of industries successfully meet their process improvement goals. We can help you chart your own roadmap to process improvement success that meets your business’ unique needs, without breaking your budget.