IT Service Management

Harness big data to accelerate ITIL-driven service delivery, improve user experience, and lower service desk costs.

Faster Service. Better Experience. Lower Costs.

With ITSM Automation, you can speed up service delivery while making the experience more satisfying for end users and IT staff alike—so you can pick up the pace of key business initiatives. Your ITIL-based services are easy to access and use, configuration and deployment take minutes rather than hours, and administration and maintenance tasks are simple and fast. Best of all, you can harness big data to provide insight, deliver knowledge, and identify trends.

Leave the High Costs and Frustration of Traditional ITSM Behind

Transform the excessive costs and frustrations of traditional ITSM into more productive and satisfied users, lower IT costs, and tighter IT control. An investment in ITSM turns service delivery into a source of competitive advantages and business value.

The Business Value of ITSM Automation

Enable more productive and satisfied users, lower IT costs, and tighten IT control: Investing in ITSM Automation turns your service delivery into a source of competitive advantage and business value.

  • Improve User Experience – 25% Average reduction on service desk calls
  • Improve Staff Efficiency – 80% Reduction in cost as time spent in change management decreases
  • Improve Speed and Agility – 50% Average reduction on service request times

Control Your Outcome

Software Professional Services offers HPE ITSM customers three sets of services. Strategic Advisory Services include workshop, discovery, and roadmap services to help define business and IT strategies. Solution Consulting Services help you to define a solution architecture, design, and processes, and conduct integrations and implementations. Software Implementation Services accelerate time to value with deployment, upgrade, and migration assistance.

We help customers to fully realize the potential of ITSM solutions, ensuring their IT environment and applications run smoothly and that service levels are beingmet. Rather than mere software implementations, we are able to engage to deliver solutions addressing needs of multi-platform, multi-vendor environments.

Our engagement cycle begins from the early conceptual design stage and continues with systems and services architecture, project management, implementation and customer handover. In addition, we provide continuous support and consulting services in accordance with industry`s best practices (eTOM/ITIL).

We have established business partnerships in the ITSM area with tier-1 vendors, including IBM, Micro Focus, VMware, Veeam and CA Automic.

Key Benefits

  • Optimize service delivery, assurance, and IT governance
  • Leverage hybrid delivery and a service-broker operating model
  • Improve service sourcing and management of multi-sourcing environments
  • Improve your service portfolio and manage service investments more effectively
  • Decrease time to market, increase innovation, and improve business-IT alignment